For Commissioners & NHS Referrers

The Provider You Call When Clinical Stakes Are Highest

Lamora Healthcare is not a volume provider. We are a specialist complex care and live-in care organisation, led at director level by a Registered General Nurse and a Registered Mental Health Nurse with over 30 years of combined senior clinical experience.

Our model is designed for the cases that fall outside standard provision — complex neurological presentations, dual diagnosis, high-dependency physical care, treatment-resistant mental health conditions, and high-risk hospital discharge situations where standard packages are unsuitable or unavailable.

We work with commissioners as clinical partners — providing transparent reporting, proactive escalation, and evidence-based care planning that supports your governance obligations and protects the individuals in our care.

Our clinical leadership team has direct hands-on experience in:

• Acquired brain injury — cognitive, behavioural, and physical sequelae
• Mental health and dual diagnosis — RMN-led, PICU and community experience
• Physical disability and spinal cord injury — high-dependency personal care
• Palliative and end-of-life care — including Fast Track CHC
• Learning disabilities and autism — community-based, person-centred approach
• Post-discharge complex care — rapid mobilisation to prevent readmission

Our workforce is recruited, trained, and supervised to deliver against the presentations we accept:

• All staff recruited against a clinical competency framework
• Enhanced DBS and right to work verified before deployment
• Mandatory training: safeguarding, MCA, medication, moving and handling, IPC
• Regular clinical supervision by nursing directors
• Condition-specific competency sign-off before complex care deployment
• Staffing ratios determined by clinical need, not cost minimisation

Governance frameworks aligned to CQC fundamental standards and NHS commissioning expectations:

• Nurse-led care planning and risk assessment for all complex packages
• Mental Capacity Act assessments completed where clinically indicated
• Deprivation of Liberty Safeguards referrals made promptly where required
• Safeguarding adults and children frameworks in place and tested
• Incident reporting, investigation, and learning processes
• Business continuity plan covering workforce, technology, and public health emergencies

We work flexibly within standard NHS and local authority commissioning frameworks:

• Spot purchase and block arrangement models accepted
• NHS Continuing Healthcare packages — governance aligned to national framework
• Local authority Section 75 and social care funded packages
• Personal health budgets and direct payments supported
• Regular review meetings with commissioners on request
• Full governance documentation available for framework applications

What to Expect From Us

Commissioners frequently tell us that what distinguishes Lamora Healthcare is not just our clinical capability — it is how we communicate. We believe commissioners deserve the same transparency and clinical rigour in our relationship as the individuals in our care receive from our workforce.

We provide regular structured reporting, proactive escalation of any changes in clinical presentation, and direct access to our nursing directors for clinical discussions. Commissioner communications are not routed through a call centre.